Ford 2000 Focus User Manual download pdf (Page 261)

Customer

assistance

261

GETTING

ROADSIDE

ASSISTANCE

To fully assist you should you have

a vehicle concern, Ford offers a

complimentary roadside assistance

program. This program is separate

from the New Vehicle Limited

Warranty. The service is available:

• 24Ćhours, seven days a week

• for the Basic warranty period

(Canada) or New Vehicle Limited

Warranty period (U.S.) of three

years or 60,000 km (36,000 miles),

whichever comes first on Ford and

Mercury vehicles, and four years or

80,000 km (50,000 miles) on

Lincoln vehicles.

In the United States, you may

purchase additional roadside

assistance coverage beyond this

period through the Ford Auto Club

by contacting your Ford or

LincolnĆMercury dealer.

Roadside assistance will cover

• changing a flat tire

• jumpĆstarts

• lockĆout assistance

• fuel delivery

• towing to the nearest Ford of

Canada or Ford Motor Company

dealership, or towing to your selling

dealership if within 56 km

(35 miles). Even nonĆwarranty

related tows, like accidents or

getting stuck in the mud or snow,

are covered (some exclusions apply,

such as impound towing or

repossession.

Using

roadside assistance

Complete the roadside assistance

identification card and place it in

your wallet for quick reference. In

the United States, this card is found

in the Owner Guide portfolio in the

glove compartment in Ford vehicles

and is mailed to you if you own a

Mercury or Lincoln. In Canada, it's

found in the Roadside Assistance

book in the glove compartment.

To receive roadside assistance in

the United States for Ford or

Mercury vehicles, call

1Ć800Ć241Ć3673 or if you own a

Lincoln vehicle, call

1Ć800Ć521Ć4140. In Canada call

1Ć800Ć665Ć2006.

Should you need to arrange

assistance for yourself, Ford will

reimburse a reasonable amount. To

obtain information about

reimbursement, call 1Ć800Ć241Ć3673

in the United States for Ford or

Mercury vehicles; or if you own a

Lincoln vehicle, call

1Ć800Ć521Ć4140. Call

1Ć800Ć665Ć2006 in Canada.

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