Ford 2013 E-450 v.2 User Manual Page 359

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Phone Issues
Issue Possible
Cause(s)
Possible Solution(s)
I am having
trouble
connecting my
phone to SYNC.
Thisisa
phone-dependent
feature, OR
Possible phone
malfunction.
Go to the website to review
your phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
Update your device’s software
firmware.
Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.
Thisisa
phone-dependent
feature, OR
Possible phone
malfunction.
Go to the website to review
your phone’s compatibility.
Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
358 SYNC®
2013 Econoline (eco)
Owners Guide gf, 2nd Printing, November 2012
USA (fus)
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