Ford 2014 Escape v.1 User Manual download pdf (Page 321)

Vehicle Health Report and Services (Traffic, Directions and Information) issues

Possible solution(s)Possible cause(s)Issue

· Make sure the currently

connected phone is the

same one that is registered

on your SYNCMyRide

account.

Voice command issues

Possible solution(s)Possible cause(s)Issue

· Review the phone voice

commands and the media

voice commands at the

beginning of their respective

sections.

· You may be using the

wrong voice commands.

· You may be speaking too

soon or at the wrong time.

SYNC does not understand

what I am saying.

· Be aware that SYNC's

microphone is either in your

rear view mirror or in the

headliner just above the

windshield.

· Review the media voice

commands at the beginning

of the media section.

· You may be using the

wrong voice commands.

· You may be saying the

name differently than the

way you saved it.

SYNC does not understand

the name of a song or artist.

· Say the song or artist

exactly as listed. If you say

"Play Artist Prince", the

system does not play music

by Prince and the Revolution

or Prince and the New

Power Generation.

· The system may not be

reading the name the same

way you are saying it.

· Make sure you are saying

the complete title, such as

"California remix featuring

Jennifer Nettles".

· If the song titles are in all

CAPS, you have to spell

them. LOLA requires you to

say "L-O-L-A".

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SYNC™

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