Ford 2011 E-450 v.2 User Manual download pdf (Page 240)

In order to help service your motorhome vehicle, please have the

following information available when contacting the Motorhome

Customer Assistance Center:

• telephone number where you can be reached

• vehicle location (city and state)

• year and make of your vehicle

• date of vehicle purchase

• current odometer reading

• vehicle identification number (VIN)

Additional Assistance

If you have questions or concerns, or are unsatisfied with the service you

are receiving, follow these steps:

1. Contact your Sales Representative or Service Advisor at your

selling/servicing authorized dealer.

2. If your inquiry or concern remains unresolved, contact the Sales

Manager, Service Manager or Customer Relations Manager.

3. If you require assistance or clarification on Ford Motor Company

policies, please contact the Ford Customer Relationship Center

In order to help you serve you better, please have the following

information available when contacting a Customer Relationship Center:

• Vehicle Identification Number (VIN)

• Your telephone number (home and business)

• The name of the authorized dealer and city where located

• The vehicle’s current odometer reading

In some states, you must directly notify Ford in writing before pursuing

remedies under your state’s warranty laws. Ford is also allowed a final

repair attempt in some states.

In the United States, a warranty dispute must be submitted to the BBB

AUTO LINE before taking action under the Magnuson-Moss Warranty

Act, or to the extent allowed by state law, before pursuing replacement

or repurchase remedies provided by certain state laws. This dispute

handling procedure is not required prior to enforcing state created rights

or other rights which are independent of the Magnuson-Moss Warranty

Act or state replacement or repurchase laws.

Customer Assistance

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2011 Econoline (eco)

Owners Guide, 2nd Printing

USA (fus)

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Ford 2011 E-450 v.2 User Manual Page 240