Ford 2015 E-450 User Manual Page 324

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AppLink issues
Issue Possible
cause(s)
Possible solution(s)
AppLink Mobile
Applications:
When I select
Find New Apps,
SYNC does not
find any
applications.
An AppLink
capable phone is
not connected to
SYNC.
Ensure you have a compatible
smartphone; an Android with OS
2.3 or higher or an iPhone 3GS
or newer with iOS 5.0 or higher.
Additionally, ensure your
phone is paired and connected
to SYNC in order to find
AppLink-capable apps on your
device. iPhone users must also
connect to SYNC’s USB port
with an Apple USB cable.
My phone is
connected, but I
still cannot find
any apps.
AppLink-enabled
apps are not
installed and
running on your
mobile device.
Ensure you have downloaded
and installed the latest version
of the app from your phone’s
app store. Ensure the app is
running on your phone.
Some apps require you to
register or login on the app on
the phone before using them
with AppLink. Also, some may
have a Ford SYNC setting, so
check the app’s settings menu
on the phone.
SYNC® 323
2015 Econoline (eco)
Owners Guide gf, 1st Printing, June 2014
USA (fus)
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