Ford 2015 E-450 User Manual download pdf (Page 325)

AppLink issues

Issue Possible

cause(s)

Possible solution(s)

My phone is

connected, my

app(s) are

running, but I still

cannot find any

apps.

Sometime apps

do not properly

close and re-open

their connection

to SYNC, over

ignition cycles,

for example.

• Closing and restarting apps

may help SYNC find the

application if you cannot

discover it inside the vehicle. On

an Android device, if apps have

an ⬙Exit’ or ’Quit’ option, select

that then restart the app.

• If the app does not have that

option, you can also manually

⬙Force Close⬙ the app by going

to the phone’s settings menu,

selecting ’Apps.’ then finding the

particular app and choosing

’Force stop.’ Don’t forget to

restart the app afterwards, then

select ⬙Find New Apps⬙ on

SYNC.

• On an iPhone with iOS7+, to

force close an app, double tab

the home button then swipe up

on the app to close it. Tab the

home button again, then select

the app again to restart it. After

a few seconds, the app should

then appear in SYNC’s Mobile

App’s Menu.

324 SYNC®

2015 Econoline (eco)

Owners Guide gf, 1st Printing, June 2014

USA (fus)

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