Ford 2015 Fusion User Manual download pdf (Page 375)

AppLink issues

Possible solution(s)Possible cause(s)Issue

Ensure you have a compat-

ible smartphone; an Android

with OS 2.3 or higher or an

iPhone 3GS or newer with

iOS 5.0 or higher. Addition-

ally, ensure your phone is

An AppLink capable phone

is not connected to SYNC.

AppLink Mobile Applica-

tions: When I select "Find

New Apps," SYNC does not

find any applications.

paired and connected to

SYNC in order to find

AppLink-capable apps on

your device. iPhone users

must also connect to

SYNC's USB port with an

Apple USB cable.

Ensure you have down-

loaded and installed the

latest version of the app

from your phone's app store.

Ensure the app is running on

your phone. Some apps

AppLink-enabled apps are

not installed and running on

your mobile device.

My phone is connected, but

I still cannot find any apps.

require you to register or

login on the app on the

phone before using them

with AppLink. Also, some

may have a "Ford SYNC"

setting, so check the app's

settings menu on the phone.

Closing and restarting apps

may help SYNC find the

application if you cannot

discover it inside the vehicle.

On an Android device, if

apps have an "Exit' or 'Quit'

Sometime apps do not

properly close and re-open

their connection to SYNC,

over ignition cycles, for

example.

My phone is connected, my

app(s) are running, but I still

cannot find any apps.

option, select that then

restart the app. If the app

does not have that option,

you can also manually

"Force Close" the app by

going to the phone's settings

372

Fusion/Mondeo (CC7), enUSA

SYNC™

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